Frequently Asked Questions
Everything you need to know about your Swissgear purchase.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for luggage and backpacks?
We offer a 30-day return policy on all unused products in their original packaging. Please note that personalized items and final sale goods are not eligible for return.
Does Swissgear offer a warranty on its products?
Yes, our products come with a limited warranty ranging from 3 to 10 years depending on the specific model. This covers manufacturing defects in materials and workmanship.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are Swissgear backpacks TSA-friendly?
Many of our laptop backpacks feature ScanSmart technology, which allows you to keep your laptop inside the bag during TSA screenings for a faster security experience.